Position Summary
In this role you will:
• Solve for customers and deliver an experience so profound that customers love using our products and services and actively recommend them to others;
• Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business;
• Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.
Responsibilities
• Assisting customers in any consultation regarding your point of sale terminal payment solutions;
• Make outbound calls to customers who spoke out of hours service and follow up cases that require;
• Check daily batch report calls pending for output, closure of the same or generate work orders;
• Responsible for displaying your passion for issue resolution and customer service, by engaging and supporting your customers;
• Working with windows and client systems to ensure you’re relaying the right info;
• And Perform other duties and responsibilities as assigned.
Qualifications
• Bilingual in Chinese required;
• Excellent problem-solving skills and the ability to learn our products;
• Basic computer skills including MS office suite;
• Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data;
• Excellent communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email;
• Ability to manage multiple priorities within a fast paced environment;
• Previous experience in customer service, financial services or call center experience is helpful;
• High school diploma required;
Salary
Commensurate with experience.
Application
Send resume, cover letter and salary history to [email protected]. Use the following format in the subject line: first name and last name, job title of position you are applying for. Only candidates authorized to work in the U.S. will be considered.